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Servicing Department

Going through the mortgage purchase or refinance process can sometimes be scary. For this reason, you’ll want a mortgage company in your corner to take you through the twists and turns of each part of the process. You want the advantages that come from years of experience, with company qualities like customer service, convenience, and access to technology, to name a few.

One crucial factor to consider when selecting a mortgage company is whether it services loans. A mortgage company that will service your loan after you close can be a huge benefit, but you must know what to look for.

Image by Scott Graham

What Is Mortgage Servicing?

Your mortgage servicer manages your mortgage from just after closing until the loan is paid off. A few responsibilities of in-house servicing include:

  • Collecting monthly payments

  • Maintaining records of payments and loan balances

  • Providing timely communication

  • Paying taxes, as well as homeowners and (if applicable) mortgage insurance

  • Overseeing the escrow

  • Following up on delinquencies

1st 2nd Mortgage Co. is both a mortgage originator – responsible for lending you the money to finance your mortgage – and a servicer, managing the payments until your loan is paid off. Instead of the relationship ending at the closing table, you’ll receive outstanding service throughout the life of your loan.

Now that we’ve distinguished the difference between a mortgage lender and a servicer, let’s examine the qualities you should look for when choosing a mortgage company for your loan:

Fewer Servicing Fees

1st 2nd Mortgage charges fewer servicing fees than most other services.

Multiple Payment Options

Convenience is an important factor when comparing different mortgage lenders and servicers.
On top of checking out the servicing fees, you’ll want to explore the payment options provided by the servicer in question, such as over-the-phone payments and recurring payment schedules.


When life gets busy, sometimes it’s hard to keep up with all the paperwork and payments that come with getting a mortgage. At 1st 2nd Mortgage, you have access to a personal online account, allowing you the ability to:

  • Make and manage your payments

  • View your tax and insurance payment history (if you have an escrow account)

  • View your loan information

  • Access your mortgage documents

  • Easily view and keep track of your home’s equity

  • See your neighborhood’s home values along with other tools and resources
    Make payments online

It’s the 21st century, and your mortgage company needs to recognize the value and convenience that can come with access to top-notch technology.

Image by Alex Kotliarskyi

Ready To Get Started?

Get in touch to service a loan today.

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